Thank you for your interest in becoming a part of our Wine Club! Below are a few frequently asked questions by our members. If you have any further inquiries about becoming a member or the status of your current membership, please don’t hesitate to call us at 1-800-543-1702 or email us at email@example.com
What is the Wine Club?
Joining our Wine Club means you will be automatically enrolled to receive quarterly shipments of two bottles of wine, which our winemaker personally selects each quarter. We have 3 packages to choose from:
What are the benefits of being a member?
Our Members can enjoy an immediate 25% off discount off a maximum of 2 cases of our non-sale wine. In addition to a 10% off total purchases (excluding wine). Every shipment you receive will be 25% off of our retail price. Members will also be notified by email of exclusive online discounts for Casa de Fruta.
Can I make my own selections each month?
At this time we are having our wine maker make all of our selections for you to enjoy.
Can I pick up my Wine?
Yes, upon sign up you can specify if you will be picking up your selections. Pick-ups will be available at Casa de Wine on the 5th of our shipping month. If this changes and you want to change from delivery to pick up or are unable to pick up your order for the current shipment. Please contact us via email or telephone a minimum of 2 weeks before our next shipment for changes to be in effect.
*Wine not picked up within 3 weeks of our shipping date will be sent to your shipping address and delivery fees will be applied to your credit card.
** For members signing up online that wish to use our pick-up option please give us a call at 1-800-543-1702.
I moved or got a new credit card number, how can I change my information?
To make any changes to your shipping address or credit card information please reference your Welcome email for your login and password information. You can log in on our website and make the changes any time you like. If you can’t make the changes online or don’t know your login info please give us a call and we would be happy to make the changes to the account for you.
Where do you ship?
NOTE: SHIPPING RESTRICTIONS APPLY. LIKE MOST FAMILY WINERIES, OUR PERMIT ONLY ALLOWS US TO SELL WINE TO AK, CA, FL (EXCLUDING LAFAYETTE, LIBERTY AND WASHINGTON COUNTIES), MN & DC. WINES MAY BE DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD.
When is your next shipment?
Our quarterly shipments go out on the 5th of February, May, August, and November. When joining our Wine Club please keep in mind that in order to make the next shipment you must sign up two weeks prior to our next ship date.
I won’t be home to receive my wine shipment can I still have it delivered?
UPS requires a signature upon delivery of any alcohol product. A person of 21 years of age or older must be present to sign for the shipment. UPS will make 3 delivery attempts. If you happen to miss the delivery, you may arrange with UPS to pick it up at one of their pick-up centers. If after 3 attempts, UPS will return the package to us and your card will be charged a return fee.
How do I cancel my membership?
Upon joining the Wine Club a minimum of 2 shipments is required prior to cancellation. If you wish to cancel after your first two shipments are received, cancellations must be made by phone or email no later than 30 days before the next shipment, which occurs on the 5th of February, May, August, and November.
I want to join your Wine Club, do I get my discount today?
Yes, upon joining our wine club you get to enjoy your 25% immediately. Just add your choice of membership to your cart. Add up to 2 cases of your choice of wine to your cart, and click add coupon, type in WINECLUB and proceed to check out. It will show your applied discount for becoming a member.